A vehicle breakdown is not only inconvenient, it can also create an unsafe situation for the driver and passengers, putting everybody involved at risk.
This article provides information on how to keep safe when the unexpected happens.
First sign of a breakdown
- Sometimes your car will provide a clue that a breakdown’s about to happen – it could be a warning light on the dash or an unusual noise. When you pull over, try to find somewhere safe away from traffic, like a well-lit side street or designated emergency stopping area or car park.
- It’s important to be seen – switch on the hazard lights and parking lights and lift the bonnet so other motorists know you’ve broken down. Be extra cautious if visibility is poor, such as at night or during a storm in the wet season.
- Stay alert to the traffic situation around you. If your car is in a dangerous position and you decide to exit your vehicle, do this through the passenger door. Never try to cross a busy road on foot.
Calling AANT Road Service
Our members receive 24/7 breakdown service, Australia-wide – call 13 11 11.
A call centre consultant will ask about your location, your member details, vehicle details and the nature of the breakdown. If you’re not sure where you are, see if you can spot a street name or significant landmark.
Waiting for help
It’s important to keep everyone safe while you’re waiting for the Road Service patrol. If you don’t feel safe in the car, try to find a more secure spot nearby. Remember, you’ll need to be with your car when the patrol arrives. If you feel physically threatened by someone, call the police.
Take extra care if you’re with young kids – their small size makes them difficult to see and they’re unlikely to have the road safety awareness of adults.
Remember, never leave children unattended if you need to leave the car to seek help. Not only is it dangerous, it’s also illegal and severe penalties apply.
When AANT arrives
Upon arrival, the Road Service patrol will take whatever steps are needed to make the breakdown site safe.
This includes using the patrol vehicle’s flashing amber lights and strobe lights, and setting up traffic cones.
Make sure you remain alert to what’s happening around you, keep your passengers at a safe distance from the vehicle and stay clear of the roadway.
Driving past a breakdown
AANT patrols work in a risky environment, so it’s important for motorists to slow down and pay attention when passing a breakdown site. Keep in mind that people might be in, near or even underneath the vehicles involved.
If the breakdown’s blocked a lane, be considerate to other motorists when merging into the remaining lane(s) and try not to leave merging until the last moment.
When passing, allow as much room as you can without creating a hazard for drivers in other lanes.
All roadside workers, including AANT patrols, deserve our courtesy. We can help them stay safe by paying attention and slowing down.
Always slow down and allow plenty of room when passing a breakdown site.
We’re here to help
If you’ve broken down and need road service, call 13 11 11.
If you have any questions about road rules or road safety, call us on 8925 5901 or email info@aant.com.au
The information contained in this article must be used as a guide only.
