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Roadside Assist

AANT wish to advise members that with the evolving covid situation and high demand for services, that this is having an impact on wait time for roadside assistance which are currently longer than usual. Also, please note that our Patrols will be wearing masks and physically distancing, and we are asking that you always follow the direction of the service provider on attendance.  We apologise for any inconvenience this may cause and appreciate your understanding during this challenging time.

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Home / News / An e-gift card for our private motor insurance members and customers

An e-gift card for our private motor insurance members and customers

An e-gift card for our private motor insurance  members and customers to ease some household financial pressure at the current time

AANT Insurance, is pleased to let you know that QBE Insurance, our insurance partner, will be offering eligible customers a once-off benefit in the form of an e-gift card. We understand that many of our members and customers are facing financial pressure at the moment due to the economic impact of COVID-19 and hope that the following benefit gives them a welcome boost during this time.

Who is eligible for the COVID-19 gift card benefit?

Australian comprehensive car insurance customers will receive a once-off COVID-19 benefit in the form of a $50 e-gift card, while third party (excluding Compulsory Third Party CTP), third party fire and theft, motorcycle and caravan insurance customers will receive a $25 gift card. This applies to private-use motor insurance policies only, including vehicles under 3.5 tonne GVM and excludes commercial and fleet policies.

We’ll be emailing out e-gift cards in two phases:

For customers with an existing eligible policy on 31 July, we’ll send you your gift card from September.

Please note: new policies in their cooling off period must be held for the full 21 days before they become eligible for the COVID-19 e-gift card benefit.

What do you need to do?

There’s no need to contact us about this as we’ll be in contact shortly with the details of how to access this COVID-19 gift card benefit.

Helping our customers

A key company value that we strive for is to take a member-centric approach. At times like this we believe it’s vital that businesses step up to assist. AANT is pleased to share this small benefit with you as your insurance provider and hope it provides a little financial help for Aussie families. For customers who already have a claim with us and are experiencing financial difficulty, please talk to your AANT claims officer.

Other ways we are trying to help our insurance customers at this time

  • We do not charge cancellation fees on Home and Car insurance, where applicable
  • Providing additional flexibility around premium payments for customers experiencing financial difficulty
  • We’re also in the process of making a free confidential counselling service available for all customers

What do you need to do next?

There’s no need to contact us about the e-gift card, we’ll be in touch shortly with details of how to access it.

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